The infrastructure behind your RCM
If your EHR bundles RCM, Daybook is the infrastructure behind it. ERA enrollments, remit posting and claim follow-up run automatically inside your app, under your name, so your customers can check where things stand themselves and your billers only touch the exceptions.
- Nudges in the app when something sits too long
- Denial work run from your own playbook
- Shipped inside your codebase, under your brand
What EHR teams asked us for
The three things EHR and practice management teams raised most on their calls with us.
Frequently asked questions
The questions EHR and practice management teams ask us most on our calls, and our answers.
Does Daybook live inside our product, and can our engineers change it?
Yes. Daybook ships its work as pull requests against your own repositories, the screens follow your workflow, and your engineers own the code afterwards. Changing a layout or a worklist is front-end work on the same data.
How do new enrollments get created?
A payer can be added by hand, or an enrollment is started automatically when a payer shows up that is not in the tracker yet. Either way it lands in a queue for a biller to accept.
What does the agent do, and what is still left to our team?
The agent does the portal steps, including bulk submissions to the clearinghouse. Your team handles what software cannot, such as wet signatures, missing forms or a customer's action, and once that is done the agent picks the enrollment back up on its own.
How are enrollment statuses kept current?
The agent checks the portal on a schedule and updates the tracker whenever a status changes. Statuses your team sets by hand can be kept out of those updates.
What happens if a submission fails?
Daybook waits for the portal to confirm each upload. Simple failures are retried automatically, and anything else shows a clear error saying what went wrong.
Where does the automation run, and is it covered by a BAA?
The browser automation runs on Cloudflare, which signs a BAA, and Daybook has a BAA with Fly.io as well. It can run in a separate account, apart from your core systems, with a live view of each run.