Privacy Policy

Draft of October 8, 2026 · Daybook Health, New York, NY

This policy explains what information Daybook Health collects through its website and its product, how we use it, who helps us handle it, and the choices you have.

Draft, pending review by counsel. This policy is a draft that our legal counsel has not yet reviewed. It may change before it is final. Please do not rely on it as a final statement of our practices until this note is removed. If you have a question in the meantime, write to us at the address in section 13.

1. Who we are and what this covers

"Daybook," "we," "us," and "our" mean Daybook Health, based in New York, New York. This policy covers our website at daybookhealthcare.com and the Daybook product at app.daybookhealthcare.com, where our customers sign in. Our Terms of Service govern use of the website; a separate written agreement governs use of the product.

2. Two roles: our own data and our customers' data

For information about website visitors and the people who hold accounts in the product, Daybook decides how the information is used, and this policy describes those uses.

Our customers are billing companies, plan administrators, practices and other organizations. The claims, remittances, eligibility responses, patient and member details and other records a customer uploads or connects to Daybook are that customer's data. When that data includes protected health information under HIPAA, Daybook handles it as the customer's business associate, under a Business Associate Agreement signed before any protected health information is processed. For that data, the customer agreement and the Business Associate Agreement control, and this policy does not expand what we may do with it.

3. Information from the website

Please do not send protected health information or other sensitive personal data through the website or in an unsolicited message.

4. Account information in the product

When your organization gives you an account, we hold your name, work email address, organization and role, and records of your sign-ins and sessions. If you sign in with Google, Google tells us your name and email address; we use Google for sign-in only. We send account email, such as sign-in links, invitations and account notices, to the address on your account. For an order, we also hold the billing contact details on the order form and invoices.

5. Customer data and health information

We use and disclose customer data only to provide the Daybook services to the customer that supplied it, and only as its customer agreement and Business Associate Agreement allow. Each customer's data is stored in a database of its own, separate from every other customer's. We do not sell customer data, and we do not use it for advertising.

If you are a patient or a plan member and your information reached Daybook through one of our customers, that customer is the right place to start for questions or requests about it. We will help the customer respond, as our agreement with it requires.

6. How we use information

We use website and account information to respond to you and schedule the calls you ask for, to provide and secure the product, to send account email, to keep the site and the product working and improve them, to invoice for the services, and to meet our legal obligations. We do not sell personal information, and we do not share it for targeted advertising.

7. Service providers

These companies process information on our behalf, under their own terms and our instructions:

On the website only:

8. When we share information

Apart from the service providers above, we share personal information only when the law requires it, to protect the rights, safety or property of Daybook, our customers or others, or as part of a merger, acquisition or sale of assets, in which case this policy and our customer agreements continue to apply to the information transferred.

9. How long we keep it

We keep website messages and booking details as long as we need them to respond and follow up, and we delete them when you ask. We keep account information while the account is open and for a reasonable period afterward for records and security. We keep customer data for as long as the customer agreement and the Business Associate Agreement provide, and return or destroy it as they require when the agreement ends.

10. Security

Our Security page describes how we protect information, in plain terms. No system is perfectly secure, and we will notify customers of security incidents as our agreements and the law require.

11. Your choices and rights

You can ask us to stop contacting you at any time by replying to any message or writing to us. You can ask us what personal information we hold about you, and ask us to correct or delete it. Depending on your state or country, the law may give you further rights, and we will honor them. For customer data, we will pass your request to the customer it belongs to and help it respond.

12. Children and changes to this policy

The website and the product are for businesses and are not directed to children. We do not knowingly collect personal information from anyone under 18 through the website. We may update this policy as the product and the company grow. When we do, we will change the date at the top of this page, and for material changes we will make the update easy to notice.

13. Contact

Questions about this policy, or requests about your information, can be sent to:

Daybook Health · New York, NY
brian@daybook.healthcare