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List calls

GET/v1/calls

List your payer calls, newest first, filtered by claim, status, payer, time window or your own metadata.

Used in Payer calls

The list is how a queue reconciles: every call about one claim, every call still running, or the one call that carries your ticket id. In the Daybook app, the Payer calls page lists and searches calls by call id, claim id or reference number and filters them by what the payer answered, and the MCP tool list_calls lists them with an answer filter. See Payer calls.

Call this with AIA brief with this endpoint's request, response and auth, ready for a typed client in your language.

Query parameters

  • claimstring
    Calls about one claim, by the patient_control_number you sent.
  • statusstring
    One status, or several separated by commas. queued,dialing,navigating,on_hold,with_rep is every call still running.
  • payerstring
    Daybook payer id.
  • call_typestring
    claim_status, eligibility, prior_auth, appeal_status, payment_trace or other.
  • metadata[key]string
    Calls whose metadata key equals the value, such as metadata[ticket]=TCK-55821. One key per request.
  • created_afterstring
    RFC 3339. Calls created at or after this instant.
  • created_beforestring
    RFC 3339. Calls created before this instant.
  • limitinteger
    1 to 100. Default 20.
  • starting_afterstring
    The last id of the page before, for the next page.
Try itEdit the fields and copy the request. Nothing is sent from this page.
curl -X GET https://api.daybookhealthcare.com/v1/calls \
  -H "Authorization: Bearer $DAYBOOK_API_KEY"

Response

  • dataobject[]
    Call objects, as Retrieve a call returns them, newest first.
  • has_moreboolean
    Whether another page follows. Pass the last id as starting_after.
curl -X GET https://api.daybookhealthcare.com/v1/calls \
  -H "Authorization: Bearer $DAYBOOK_API_KEY"
Response 200
{
  "data": [
    {
      "id": "call_01JBX8M4Q2T7",
      "object": "call",
      "status": "completed",
      "payer": "bayline",
      "call_type": "claim_status",
      "mode": "autonomous",
      "hold_seconds": 1412,
      "claim": {
        "patient_control_number": "A-10442-1",
        "payer_claim_number": "BHP26288001144"
      },
      "handoff": null,
      "answer": {
        "status": "denied",
        "reference_number": "BHP-4471-0092",
        "rep_name": "Dana",
        "next_step": "Submit a retro authorization, then request reprocessing.",
        "details": {
          "denial_reason": "CO-197 precertification absent"
        }
      },
      "ended_reason": null,
      "transcript_url": "https://files.daybookhealthcare.com/t/call_01JBX8M4Q2T7?sig=...",
      "recording_url": null,
      "repeat_of": null,
      "next_run_at": null,
      "metadata": {
        "account": "A-10442",
        "ticket": "TCK-55821",
        "queue": "denials"
      },
      "created_at": "2026-10-29T14:02:11Z"
    }
  ],
  "has_more": false
}